Privacy Policy dking8

1. Introduction and Scope of This Policy

This Privacy Policy is issued by dking8 ("we", "platform", "company") and applies to all users who register, browse or use the services available at dking8.app. This document describes our practices regarding the collection, processing, storage and disclosure of personal information.

By registering an account with dking8 or continuing to use this platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any of the terms set out here, you are advised not to use our services.

2. Personal Information We Collect

To provide services that are secure, responsible and compliant with international licensing, dking8 needs to collect certain categories of information from users.

2.1 Information You Provide Directly

• Full name as shown on your identity card (MyKad) or passport
• Date of birth for age verification (21+)
• Active email address
• Mobile phone number
• Username and password chosen during registration
• E-wallet account or bank account details for deposit and withdrawal purposes
• Copy of identity document during the account verification process (Know Your Customer)

2.2 Information Collected Automatically

• Your device's IP address when accessing the platform
• Device type, operating system and web browser used
• Session data including pages visited and time spent browsing
• Cookie data and session identifiers
• Deposit and withdrawal transaction logs (amount, time, payment method)
• Betting activity records for compliance and security purposes

2.3 Information From Trusted Third Parties

In certain circumstances, we may receive information from payment service providers such as Touch 'n Go eWallet, DuitNow and FPX processors, solely to verify transaction status. We do not receive personal profile information unrelated to those financial transactions.

3. How We Use Your Information

dking8 uses your personal information exclusively for legitimate purposes related to the operation of the platform. The following are the main purposes for which data is used:

3.1 Account Management and Identity Verification

Your information is used to create and maintain your user account, including the KYC verification process required by our international licensing. This keeps the platform free from misuse and illegal activity.

3.2 Financial Transaction Processing

The financial data you provide is processed to enable deposits via Touch 'n Go eWallet, DuitNow, FPX (online banking) and cryptocurrencies such as USDT, BTC and ETH. Withdrawals are processed within 1 hour, and all transaction records are retained for compliance and audit purposes.

3.3 Platform Security and Fraud Prevention

User activity is continuously monitored to detect suspicious patterns, account intrusion attempts, money laundering and any form of fraud. This is our responsibility under the international licensing we comply with.

3.4 Customer Support

When you contact the dking8 support team via live chat or email, your information is used to identify your account and resolve issues more quickly. All support sessions are recorded for quality control purposes.

3.5 Legal and Regulatory Compliance

In situations where we are required by law or a competent authority to disclose information, we will do so in accordance with established procedures. We will notify you if such disclosure occurs, unless prohibited by law.

4. Use of Cookies and Tracking Technologies

The dking8 platform uses cookies and similar tracking technologies to improve the user experience and maintain the security of your login session.

• Session Cookies: Required to keep your active login session running. Deleted when you close your browser.
• Preference Cookies: Store your chosen settings such as display language and display format.
• Security Cookies: Used to detect and prevent unauthorised access to your account.
• Analytics Cookies: Help us understand how users interact with the platform for service improvement purposes.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality, including the ability to log in.

5. Information Sharing and Disclosure

dking8 does not sell or disclose your personal information to third parties for commercial purposes. Data sharing only occurs in the following circumstances:

5.1 Contracted Service Providers

Third parties we contract to provide support services such as payment processing, server protection and customer support services may have limited access to your data. They are bound by strict confidentiality agreements and are prohibited from using that data for any other purpose.

5.2 Legal Requirements

We will disclose your personal information if requested by a court, regulatory authority or any legal body with valid jurisdiction. This includes investigations related to money laundering or other illegal activities.

5.3 Business Transfers

If dking8 is involved in a merger, acquisition or asset sale, user information may be transferred as part of those business assets. Users will be notified in advance via email or an in-platform notice.

6. Data Security Measures

dking8 invests in robust security infrastructure to ensure user data is protected from unauthorised access, modification or disclosure.

• Data encryption during transmission using TLS 1.2 and above
• User passwords are stored in encrypted form using secure hashing algorithms — we cannot see your password in its original form
• Role-based access controls ensure that only authorised staff can access user data
• Regular security audits and penetration testing by independent experts
• Intrusion detection systems operating around the clock
• Secure data backups and tested disaster recovery procedures

While we take all reasonable steps to protect your data, no system in the world can be guaranteed 100% secure. If a security breach involving your data occurs, we will notify you promptly via your registered email.

7. Data Retention Period

We retain your personal information for as long as your account is active or as long as necessary to fulfil the purposes set out in this policy. Specific retention periods are as follows:

• Active account data: Retained for as long as your account remains active on the dking8 platform
• Financial transaction records: Retained for at least five years for licensing compliance and financial audit purposes
• Support communication logs: Retained for up to three years for reference and quality control purposes
• KYC verification data: Retained in accordance with applicable regulatory requirements, typically no less than five years
• Closed account data: Retained for the period required by law before being permanently disposed of

When data is no longer needed, it is disposed of using secure methods to ensure it cannot be recovered.

8. Cross-Border Data Transfers

As a platform operating under international licensing, dking8 may store and process user data on servers located outside Malaysia. Any such transfers are carried out with appropriate safeguards to ensure your data remains protected in accordance with standards equivalent to this policy.

We ensure that all third parties involved in cross-border data transfers comply with recognised data protection standards and are bound by contractual agreements that require the same level of protection.

9. Amendments to This Privacy Policy

dking8 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any amendments will take effect as soon as the updated version is published on this website.

For material amendments — that is, changes that significantly affect how we handle your data — we will provide advance notice via your registered email or a clear notice on the platform at least 14 days before the amendment takes effect.

It is your responsibility to review this policy periodically. Continued use of the dking8 platform after any amendment is considered your acceptance of the updated terms.

10. How to Contact Us Regarding Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact us through the following channels:

Our support team is ready to assist you with any data access requests, information corrections, or account deletions. We will respond to privacy-related enquiries within a reasonable time.